Remote Operations management Jobs · Cross-functional Communication

• Manage end-to-end delegated credentialing operations across an assigned portfolio of payors, including audits and compliance.
• Serve as the primary point of contact for delegated payor relationships and resolve issues with cross-functional teams.
• Prepare and execute credentialing audits, ensuring documentation meets NCQA and payor-specific standards.

Grow Therapy is a three-sided marketplace that empowers therapists, augments insurance payors, and serves patients, focusing on mental healthcare accessibility. They have raised over $328M in funding, including a Series D at a $3B valuation, and are building a mission-driven team.

• Lead assessment implementation and onboarding for strategic and key accounts, including configuration and go-live support.
• Build and coach a team to deliver ongoing advisory, data coaching, and usage reviews that drive renewal-worthy outcomes.
• Partner cross-functionally with Customer Service, Sales, Product, and Marketing to turn assessment expertise into customer value.

Newsela is a leading education technology company focused on AI-powered solutions for K-12 classrooms to drive meaningful learning. The company operates with a fully remote culture and hundreds of employees, emphasizing collaboration and customer impact.

• Author and own the chargeback policy library and QA framework, setting operational standards from scratch.
• Build training curriculum, coach agents, and lead cross-functional alignment on policy changes.
• Design repeatable processes and documentation to support scalable program growth.

Topstep provides a platform for aspiring traders to access funded accounts through a simulated trading evaluation. The company fosters a collaborative culture with a fully remote to hybrid working environment and emphasizes team communication via video meetings and Slack.